Product guidance
Ask about choosing a shape, arranging a stone or any detail you need clarified before ordering. Please identify the product name.
Contact Us
Tell us what you need help with, and include your order number when applicable.
Orders & delivery
Include your order number and the email used at checkout. For an address change or cancellation, contact us promptly; requests depend on whether processing has begun.
Returns & issues
Email us within 30 days of receiving your order to request a return. For damage or an incorrect item, describe the issue and attach clear photos to your email when possible.
Privacy requests
Use the subject “Privacy request” and describe the right or preference you wish to exercise. Do not send payment card details, passwords or identity documents through this form.
Company & support
Chengdu Lexuan Youpin Technology Co., Ltd.
No. 51, Jitai Fifth Road, High-tech Zone, Chengdu, Sichuan Province, China
Owner: Deng Jinbin
Email: service@gelvarni.com
Before sending a return
Contact us first for instructions. Our default return address is the company address shown above. Please wait for the return instructions before posting your parcel, and retain your shipping receipt.