FAQ
A little guidance for your aroma stone ritual.
Choosing & using
What is an aroma stone?
It is a decorative stone-form object intended for a personal fragrance routine. Use only a compatible fragrance product and follow its manufacturer's instructions. You may also display it without fragrance.
Are oils, trays or styling props included?
Images show styling ideas. Oils, trays and other background props are not included unless a product listing expressly states otherwise. Images are AI-generated design illustrations.
How much fragrance should I use?
Follow the fragrance product's directions and start conservatively only after checking compatibility. Do not soak the stone or make assumptions about suitability based on its appearance. Use a protective surface.
How long will the scent last?
Scent duration and intensity vary with the fragrance used, amount, airflow and setting. We do not promise a fixed duration or whole-room coverage.
How do I care for my stone?
Handle gently, dust with a soft dry cloth and store away from moisture and strong heat. Do not immerse or scrub without specific care instructions. Fragrance may stain the stone or surfaces.
Ordering & delivery
Where do you ship?
Our sales and delivery market is the United States. Orders are charged in USD.
What are the shipping fees?
Standard shipping costs $5.99 below a $50 discounted merchandise subtotal and is free at $50 or more. Expedited shipping is $7.99. Checkout shows applicable rates and taxes.
When should I expect my order?
Processing takes 5–10 business days. Standard transit takes 10–15 business days after dispatch, so the stages add to an estimated 15–25 business days. Expedited service has no guaranteed arrival date.
Can I return my order?
Request a return within 30 days of receipt. Contact us before sending it back. Buyer-paid return shipping applies to change-of-mind returns; damaged and incorrect items are assessed individually. See our Return Policy.
Can I change an address or cancel?
Email your order number as soon as possible. We will check whether the request can be accommodated before dispatch. We cannot promise changes once processing or shipment has progressed.
